Policies

Shipping Policy

How and when we ship, delivery timeframes, carriers, and what to do if an order arrives damaged or incomplete.

Last updated August 6, 2026

Please review our Shipping Policy before purchasing. This policy applies to any order you place with us.

Shipping Destinations

We currently ship to customers within the United States.

Processing Time

Orders placed with Big Irrigation are typically processed within 1–2 business days. Processing times may run longer during peak season and holidays.

Shipping Methods

We offer the following shipping methods:

  1. Standard Shipping: estimated delivery within 3–5 business days after processing.
  2. Expedited Shipping: estimated delivery within 1–2 business days after processing.

Delivery times vary based on your location and the shipping method selected.

Shipping Fee

We offer free ground shipping within the United States.

Order Status & Tracking

As soon as your order ships you will receive a shipping confirmation email containing your tracking number. You can also check your order status at any time on our order tracking page.

If the confirmation email does not arrive right away, your order is still on track for the delivery date or date range shown at checkout. We may ship on Saturdays, Sundays and holidays. If we need more information to complete your order, we will email you.

Address Changes

At checkout, please double-check that your shipping address is complete and accurate. We are not liable for delays or delivery failures caused by an incorrect or incomplete address. If you need to change the address on an order you have already placed, contact us as soon as possible.

Order Changes & Cancellations

Once an order is confirmed it moves into processing quickly, so we cannot guarantee that changes or cancellations will be possible. Contact us as soon as you can and we will do whatever we can before the order ships. If it has already shipped, follow our returns process once it arrives.

Lost, Stolen or Damaged Packages

We pack every order carefully, but once a shipment is in the carrier’s hands we are not responsible for packages that are lost, stolen or damaged in transit. If something goes wrong with a delivery, contact us with your order number and we will help you file a claim with the carrier.

Tracking Shows Delivered but Nothing Arrived

First, check with anyone else at the delivery address and look in any safe-drop spots the carrier commonly uses. Because we no longer control a package once the carrier has collected it, the next step is to contact the carrier directly with your tracking number. If that does not resolve it, email us and we will help you from there.

Returns and Refunds

See our Returns and Refund Policy for full details on how to return an item and request a refund.

Contact Us

Questions about shipping? Contact us and our team will be glad to help. We are available Monday–Saturday, 6AM–4PM PST.

Related help

Tools & SupportValve part finders, calculators and training.FAQsOrdering, shipping and warranty answers.Track Your OrderStatus and tracking for a recent order.Quote CenterContractor irrigation & lighting quotes.
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Terms & Conditions of Sale

PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU.1. Agreement Scope: When you order products from the Big Irrigation Supply website, you agree to these terms. The supplier can change these terms without notice, and the most current version will be on the website.2. Order Acceptance and Cancellation: The supplier may accept, decline, or limit your order for any reason after receiving it. If your order is canceled after your card is charged, you will be refunded. Minimum order amounts apply and can change without notice. Customer cancellations will incur a credit card charge up to 4%.3. Pricing: Prices are subject to change and do not include taxes. Any taxes applicable will be added to the price, and you must either pay them or provide a tax exemption certificate.4. Payment Terms: Full payment is required before shipping, and you can pay online via credit card.5. Shipping and Risk: Ownership of the products transfers to you either when the products leave the supplier’s location or when they are delivered to your address, depending on the delivery method. You are responsible for shipping costs and must inspect deliveries for damage or discrepancies upon receipt.6. Warranties and Returns: Products are generally covered by the manufacturer’s warranty, details of which are provided in the product description or manufacturer’s website. Returns require prior authorization and must be made within specific time frames. A restocking fee may apply of up to 35%. Non-returnable items from Big Irrigation Supply specifically include all landscape lighting fixtures and transformers, as well as irrigation commercial controllers like MC-E and ACC2 models. Additionally, any items that are not regularly stocked or are special order items cannot be returned.7. Intellectual Property: The supplier owns any content, inventions, or intellectual property developed during the term of your agreement with them.8. Advertising and Liability: The supplier is not responsible for inaccuracies in product descriptions provided by their suppliers, nor for typographical or pricing errors. They also disclaim all implied warranties and limit their liability for any damages arising from the use of their site to the amount you paid for the products.9. Indemnification: You must defend and indemnify the supplier against any claims or damages arising from your use of the products, or any breach of these terms.10. Legal: The agreement is governed by the laws of Texas, and any disputes will be handled in Collin County, Texas, without a jury trial.11. Force Majeure: The supplier is not liable for delays or failures in delivery caused by circumstances beyond their control, such as natural disasters or labor strikes.12. Miscellaneous: If part of these terms is found to be unenforceable, the rest still applies. Provisions that by their nature should survive the termination of the agreement will do so.